Need help troubleshooting your Oelo lighting system?
To assist you in easy-to-fix solutions, we have included some troubleshooting guides below. Please ensure that you follow the steps provided carefully and verify if your system functions properly. If the issue persists, kindly complete the form located at the bottom of this page to report the problem. Our technical team will contact you to provide further assistance.
Oelo Set Up Manuals
Oelo Set Up Manual **Anywhere App**
This manual is for the setup and operation of the Oelo Lighting Solutions Anywhere App, which you can download from the Apple App Store or Google Play Store.
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Oelo Set Up Manual **Standard App**
This manual is for the setup and operation of the free Oelo Lighting Solutions App, which you can download from the Apple App Store or Google Play Store.
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Oelo Controller Help
Controller Not Found
This guide outlines ways to connect your Control Unit to your Phone and Home Network. This guide may be helpful if you receive the "Controller Not Found" or "Connection Failed" App error message.
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Cannot Connect to personal Wifi
This guide outlines how to connect your Oelo App and Control Unit to your Personal WiFi. This guide may be helpful if your Oelo App disconnects you from your home WiFi.
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App switches from personal Wifi to Oelo
This guide may be helpful if your Oelo App disconnects your Control Unit from your home WiFi. This guide outlines ways to reconnect your Control Unit to your Phone and Home Network.
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Oelo Lighting Help
Lights don't turn on
This guide outlines ways to turn on your lights. This guide may be helpful if your lights have turned on before, but now do not. It may also be helpful if you haven't turned your lights on in awhile.
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Lights won't shut off
This guide outlines ways to shut off your lights after attempting shutoff via the App. This guide may be helpful if you've turned the lights off in the App but they are still on.
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Only a portion of my lights respond to commands
This guide outlines ways to fix a system that has a portion of lights not responding. This guide may be helpful if the App shows the selected pattern working but the lighting is not functioning as instructed.
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One or more LEDs will not turn on
This guide outlines ways to isolate and replace a section of LED. This guide may be helpful if a section of light has a bad connection or if the LED is burnt out.
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Oelo App Help
Timer is not functioning properly
This guide may be helpful if you have a timer setup, but it is not working as intended. This may include not turning on, not turning off, or if the system is using the wrong timer.
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The lights display a different color than what was selected
This guide outlines ways to change the color of your Oelo System. This guide may be helpful if you've selected a specific color in the App and the lights are not reflecting that selection.
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